How much does shipping cost?
Teme Store offers free shipping on all orders worldwide.
How long will my delivery take?
Once your order has shipped, please allow 7-15 business days for US and 12-30 days for international orders due to high demand for delivery depending on your location.
What could delay my order?
Whilst we endeavor to fulfill all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfill your order.
We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 2 - 4 business days before being approved for shipment.
We will provide you a tracking number to keep track of your order within 2-4 business days or for additional assistance regarding your order, please send email at email@example.com and ensure you have your order number handy.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Do you ship internationally?
Yes we are providing shipping services internationally. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please send email as soon as possible.
Help! Can you assist me to complete my order?
Our Customer Service team is happy to assist you with your order.
What payment methods do you accept?
We accept payment by all major credit/debit cards like Visa, MasterCard, American Express and PayPal.
Your card will be debited when we ship your order.
Why isn’t my credit card being accepted?
Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalize your order. If you still have an issue, please contact our Customer Service team on firstname.lastname@example.org noting any errors appearing on screen.
Where is my order?
Teme Store works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 2 to 4 full business days before being approved for shipment.
How do I know my order was successful?
All successful transactions will receive a confirmation email within 60 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on email@example.com
Who do I contact is there is a problem with my order?
Please contact us at firstname.lastname@example.org . Please ensure you have your order number handy.
We accept payment online via:
- American Express